Current:Home > StocksPorsche, MINI rate high in JD Power satisfaction survey, non-Tesla EV owners happier -Wealth Momentum Network
Porsche, MINI rate high in JD Power satisfaction survey, non-Tesla EV owners happier
View
Date:2025-04-14 03:29:27
J.D. Power's 2024 U.S. Automotive Performance, Execution and Layout (APEAL) Study shows a slight improvement in driver satisfaction with 2024 offerings from car manufacturers.
Drivers rated their satisfaction with the latest car models at 847 on a 1,000-point scale on average, a two-point increase over 2023.
Porsche led the premium brand category and MINI led the mass market brand category. Hyundai Motor Group took the most segment-level awards while the BMW 7 Series was the highest-ranking model in the survey.
"Traditional manufacturers have listened to the Voice of the Customer," Frank Hanley, senior director of auto benchmarking at J.D. Power said in a press release. "They’re launching enhanced vehicles that are more in line with what customers want, including improved interior storage and higher quality materials, as well as ensuring features have ease of use."
The study is based on responses from just under 100,000 owners of new 2024 model-year vehicles, who had owned their car for at least 90 days between July 2023 through May 2024.
Here's what the J.D. Power APEAL survey found:
J.D. Power APEAL top brands and models
Non-Tesla electric vehicle owners happier than Tesla owners
Owners of electric vehicles made by manufacturers other than Tesla reported higher levels of satisfaction than owners from the electric-vehicle giant.
Non-Tesla vehicles scored 877 points in the survey — an all time high — while Tesla scored 870. J.D. Power reported that Tesla brand loyalists remained satisfied with their cars, but the Elon Musk-owned company struggled with new customers.
The improvement in satisfaction was attributed to the improvement in driving range and improved interiors.
Consumers find entertainment systems too complicated
J.D. Power reported that it found drivers are less than thrilled with infotainment systems provided by carmakers.
The survey found that 25% of owners said switching between sources caused a "poor audio experience" and 23% blamed menu set-up for audio problems. Drivers who used systems that were extensions of mobile devices, such as Apple Car Play and Android Auto, reported higher levels of satisfaction.
"Owners struggle to perform simple audio-related tasks, so it begs the question whether automakers are actually in tune with the desires and needs of their customers," Hanley said.
veryGood! (79142)
Related
- Paula Abdul settles lawsuit with former 'So You Think You Can Dance' co
- Mega Millions winning numbers for May 28 drawing: Jackpot climbs to $522 million
- Patrol vehicle runs over 2 women on Florida beach; sergeant cited for careless driving
- Captain Lee Rosbach Shares Update on His Health, Life After Below Deck and His Return to TV
- IRS recovers $4.7 billion in back taxes and braces for cuts with Trump and GOP in power
- 13 Things From Goop's $159,273+ Father's Day Gift Guide We'd Actually Buy
- Kylie Jenner Reveals Where She Really Stands With Jordyn Woods
- 2 new giant pandas are returning to Washington's National Zoo from China
- At site of suspected mass killings, Syrians recall horrors, hope for answers
- Noose used in largest mass execution in US history will be returned to a Dakota tribe in Minnesota
Ranking
- A Mississippi company is sentenced for mislabeling cheap seafood as premium local fish
- Time is running out for American victims of nuclear tests. Congress must do what's right.
- Taylor Swift fans wait in 90-degree temperatures for doors to open in Madrid
- Your 401(k) match is billed as free money, but high-income workers may be getting an unfair share
- Current, future North Carolina governor’s challenge of power
- Why Laurel Stucky Is Coming for “Poison” Cara Maria Sorbello on The Challenge: All Stars
- More than 4 million chickens to be killed in Iowa after officials detect bird flu on farm
- Minnesota defeats Boston in Game 5 to capture inaugural Walter Cup, PWHL championship
Recommendation
What do we know about the mysterious drones reported flying over New Jersey?
Noose used in largest mass execution in US history will be returned to a Dakota tribe in Minnesota
Who are the Wilking sisters? Miranda, Melanie in 'Dancing for the Devil: The 7M TikTok Cult'
When Calls the Heart Stars Speak Out After Mamie Laverock’s Accident
Rams vs. 49ers highlights: LA wins rainy defensive struggle in key divisional game
What are leaking underground storage tanks and how are they being cleaned up?
Planned Parenthood asks judge to expand health exception to Indiana abortion ban
Passenger accused of running naked through Virgin Australia airliner mid-flight, knocking down crew member